Pre-sales
If you need detailed information regarding our products - including electrical or mechnical characteristics, packaging configuration, absolute ratings or I-V curves and dimensions, please send an email to support@trinasolar.com. One of our customer service representatives will contact you as soon as possible to provide you with recommendations and additional information regarding the necessary balance of system products to meet your specific solar system installation requirements.

After-sales
Our quality control is set up according to the quality system requirements of ISO 9001:2000. It consists of three components:

  • Incoming inspections through which we ensure the quality of the raw materials that we source from third parties
  • In-process quality control of our manufacturing processes
  • Output quality control of finished products through inspection and reliability tests

We have passed international certification requirements and continue to upgrade our product quality with proven technologies. With quality as one of our core values, Trina Solar continues to focus our efforts on upgrading our products.

Our ISO, UL, TUV, CE, IEC, ICIM certified modules prove our international standards for product safety, durability and overall quality.

If you have any technical issues and/or a reclamation inquiry, please fill out the Customer Feedback form, and one of our technical service representatives will contact you as quickly as possible.

Service Requests
Submit and review claims at our Customer Service Portal

Warranty

01/2014-Present English Français Deutsch Italiano Español
08/2013-12/2013 English Français Deutsch Italiano Español
01/2013-07/2013 English Français Deutsch Italiano Español
12/2011-12/2012 English Français Deutsch Italiano Español
06/2011-11/2011 English Français Deutsch Italiano Español
07/2010-05/2011 English Français Deutsch Italiano Español
before 06/2010 English



Warranty PDG5 (The Most Durable Module)

03/2014-Present English Français Deutsch Italiano Español
01/2014-02/2014 English Français Deutsch Italiano Español